FAQ

Frequently Asked Questions

Shipping and Delivery

How long does shipping take?
Most orders ship within 1-3 business days. Standard delivery takes 7-14 business days.

Do you offer free shipping?
Yes! Free shipping on all orders over $50.

Do you ship internationally?
Yes! We ship worldwide. International delivery typically takes 10-20 business days.

Products and Safety

Are your toys safe for aggressive chewers?
Absolutely. Our toys are built for power chewers - reinforced stitching, durable materials, and non-toxic dyes.

What are the toys made from?
We use reinforced plush fabric, natural rubber, and non-toxic dog-safe materials throughout our product line.

How do I clean the toys?
Most plush toys are surface washable. Rubber toys rinse with warm water and mild soap.

Returns and Refunds

What is your return policy?
We offer a hassle-free 30-day return policy. Contact us within 30 days for a full refund or exchange.

How do I start a return?
Use our Contact page or email support@brawnybark.com. We respond within 24 hours.

Orders and Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay. All transactions are encrypted.

How do I track my order?
You will receive a tracking number by email once your order ships.